Which company is the best at what they do? Who will provide the most professional service? Which company offers 24-hour emergency response?
To help you out, we have compiled a list of important questions to ask restoration companies before partnering with them. Once you have the answers, you’ll be able to narrow down your choices––ultimately helping you choose the best match for you.
HOW MUCH EXPERIENCE DO THEY HAVE?
This is a crucial question to ask. You need to make sure that your chosen restoration company has a fair amount of experience under its belt. As you know, with years of experience comes additional knowledge and expertise.
And, with a substantial track record, property or water restoration companies that have been in the business for quite some time are likely to have seen it all.
ARE THE TECHNICIANS TRAINED?
You should make sure that all the company’s technicians are trained. This will ensure that the technicians dispatched to your property are knowledgeable in every kind of property restoration problem that they could potentially face.
This also means that they will be familiar with best practices and techniques available within the industry.
DO THEY USE UP-TO-DATE EQUIPMENT AND INDUSTRIAL CLEANING SUPPLIES?
Modern equipment and technology (as well as extensive training on how best to use these) are paramount when it comes to cleaning, restoring and repairing your residential and commercial property.
Equipment and technological advances could equal quicker turnaround times and more effective solutions for your home or business.
Plus, when it comes to biohazard clean-up, you want a company that uses hospital-grade cleaning products and solvents that will eliminate all traces of bacteria and viruses.
ARE THEY REALLY LOCAL?
Some companies have limited locations and will travel quite some distance to restore your property. While this does not discount their level of service, an actual local company knows the area inside and out.
They understand the town or state’s weather conditions and common natural disasters that occur. They may even know of a specific street’s faulty sewage pipe that’s causing your plumbing problems.
DO THEY HAVE EMERGENCY SERVICES AVAILABLE 24/7?
Because you never know when a disaster will strike, you need a restoration company that is available 24/7 in an emergency. That means you don’t have to wait until the next morning while your basement slowly floods with water.
This also gives you peace of mind, knowing that should you need them in the future, you can store their number in your phone and keep it on hand in case of an emergency, no matter the time of day or night.
DO THEY WORK WITH MOST INSURANCE COMPANIES?
When it comes to significant restoration fees, most of us don’t have that kind of money sitting in our bank accounts. That’s why you have insurance for these types of situations, right?
Asking upfront if the restoration company works with your particular insurance company can help streamline the process hugely. Most established restoration companies will work with most major insurance carriers.
IS THE COMPANY LICENSED, BONDED AND INSURED?
Most states throughout the U.S. require restoration companies and contractors to register with them. Therefore, if a legal matter arises during the property restoration process, the client has the means to handle the dispute with the company.
If a company is bonded, it means they have purchased a surety bond. This is a form of insurance that protects clients if property or water restoration companies don’t do their job.
The bond is in place to provide liability protection and compensation if something goes wrong. On top of this, the restoration company should also carry separate insurance.
This covers the company if, for some reason, they are unable to repair or restore your home or business after the damage.
It’s also a possibility that one of the technicians or company’s employees could get injured while working on your home, so insurance will help protect the restoration company (and any other parties involved) against these sorts of occurrences.
CAN THEY GIVE A REALISTIC TIMELINE AND STICK TO IT?
Everyone wants their property fixed as soon as possible. But depending on the severity and type of the damage, this can take weeks or even months to restore.
Sure, various setbacks and unforeseen circumstances can delay timelines, but the important part is that they keep you up-to-date at all times.
CAN THEY PROVIDE YOU WITH REFERENCES AND REVIEWS?
Most companies will share positive reviews on their website or social pages. So, make sure you look out for these reviews, as this is the opinion of someone who has worked closely with this company before.
If a company doesn’t showcase its references or reviews, you can look on places like Google My Business or Yelp. If you have no luck there, you can always ask the company to send you some real-life reviews and references they have on file.
WHAT WILL THE RESTORATION PROCESS LOOK LIKE?
Lastly, it’s important to ask the property and water restoration companies to explain what their restoration process looks like.
This will help you understand what needs to be done and how far along they are every step of the way. If this is the case, you’ll feel informed and even part of the process.
If there is something you don’t understand, you should ask the team and get clarity whenever necessary.